FAQs
GENERAL QUESTIONS
What is Eastpak?
Eastpak is a brand known for its durable and functional bags, backpacks, and accessories. Founded in 1952, Eastpak combines quality craftsmanship with timeless design.
Where can I buy Eastpak products?
Eastpak products are available at select retailers worldwide. You can also shop online at designeastpak.com.
Do you offer customization services?
Currently, Eastpak does not offer customization services for its products.
PRODUCT QUESTIONS
What materials are used in Eastpak products?
Eastpak uses high-quality materials such as polyester, nylon, and leather to ensure durability and longevity.
How do I clean my Eastpak bag?
For most Eastpak bags, wipe with a damp cloth and mild soap. Avoid machine washing or harsh chemicals.
Are Eastpak bags waterproof?
Many Eastpak bags feature water-resistant materials, but they are not fully waterproof. For added protection, consider using a rain cover.
ORDERS & SHIPPING
How long does shipping take?
Shipping times vary depending on your location. Standard delivery typically takes 3-7 business days.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email.
What is your return policy?
Unused items in original packaging can be returned within 30 days of delivery. Visit designeastpak.com for details.
WARRANTY & REPAIRS
Does Eastpak offer a warranty?
Eastpak offers a 30-year warranty on manufacturing defects. Proof of purchase is required.
How do I request a repair?
For warranty claims or repairs, contact customer service through designeastpak.com.
Can I repair my bag myself?
DIY repairs may void the warranty. We recommend professional repairs through Eastpak.
SUSTAINABILITY
Is Eastpak committed to sustainability?
Yes, Eastpak is dedicated to reducing its environmental impact through responsible sourcing and recycling initiatives.
Do you use recycled materials?
Some Eastpak products incorporate recycled materials. Check product descriptions for details.
MISCELLANEOUS
Do you collaborate with artists or designers?
Eastpak occasionally partners with artists and designers for special collections. Follow us on social media for updates.
How can I stay updated on new releases?
Subscribe to our newsletter or follow us on social media for the latest news and product launches.
Where are Eastpak products made?
Eastpak products are manufactured in various locations worldwide, adhering to strict quality standards.
For more information, visit designeastpak.com.